The app looks old or a new button is missing
Pull down to refresh, or close and reopen the app. Check the version number under the logo.
“Saved offline, will sync later”
No signal. Keep working; entries send themselves when the signal returns. Don’t enter them twice.
Coal or stock shows a minus figure
Open Health Check. Usually opening stock is missing, or a purchase was not entered.
A line is stuck on Unloading
The nikasi was started but not finished. Finish it with the counts, or the owner taps Cancel Nikasi.
I entered something on the wrong day
Open Daily Entry for that day, delete it, and enter it on the right day. If the day is closed, ask the owner.
“Days up to … are closed by the owner”
That date is locked. Ask the owner to reopen it.
A supplier appears twice in Party Accounts
The name was typed differently (for example “Haji Coal” and “Haji Coal Co”). Edit the entries so the name is exactly the same.
I was logged out by myself
Logins renew while you use the app. After a long gap, log in again; nothing saved is lost.